View a list of all DW products discontinued but still supported by our Technical Support.
Product registration is just the beginning of the tools you will find behind your secure login.
Everything you need to know to request a repair or the return of a product.
|Publication Date||Title||Summary||Relevant Product(s)||Subject||System Impact||Severity|
|May 24, 2022||https://support.digital-watchdog.com/kb/article/859-05-24-2022-technical-bulletin-dw-cloud-and-microsoft-email-verification/||DW Cloud email verifications are not being received by Microsoft-reliant email services such as Outlook, Office 365, and Hotmail.
This issue is occurring primarily between services that use AWS servers and Microsoft, but not DW Cloud specifically. use of other email services (Gmail, Yahoo, etc.) appear to be unaffected and remain functional.
|DW Spectrum® IPVMS, DW Cloud-connected systems||Microsoft email services (Outlook, Office365, Hotmail) are not receiving DW Cloud verification emails||
|Jan 19, 2022||https://support.digital-watchdog.com/kb/article/826-01-14-2022-technical-bulletin-pathfinder-p2p-service-changes/||The Push Notification feature of DW Mobile Plus (iOS/Android) no longer works after updating NVR/DVR firmware for PathFinder 2.0 service update||VMAX® A1 Plus™ Series, VMAX® IP Plus™ Series, DW Mobile Plus (iOS & Android)||VMAX IP Plus & VMAX A1 Plus PathFinder 2.0 firmware update interrupts Push Notifications for DW Mobile Plus||Recording management is unaffected, push notification fails||Low|
|Nov 09, 2021||https://support.digital-watchdog.com/kb/article/804-known-issue-digital-watchdog-vmax-a1-plus-rebooting/||DVR watchdog timer function experiences false-positive fault detection, locking DVR in a reboot cycle||VMAX® A1 Plus Series (DW-VA1P4xT, DW-VA1P8xT, DW-VA1P16xT)||System watchdog timer causes constant auto-reboot cycle; Pathfinder (P2P) issues||Critical impact; firmware patch available.||Severe|
|May 28, 2021||https://support.digital-watchdog.com/kb/article/731-known-issue-dw-spectrum-software-crashes-due-to-libeay32-dll-on-windows/||DW Spectrum crashes immediately after launching due to outdated OpenSSL file "libeay32.dll".||DW Spectrum IPVMS||Updating OpenSSL file||Critical impact; fix available.||Severe|
|May 27, 2021||https://support.digital-watchdog.com/kb/article/728-known-issue-pre-alarm-clips-do-not-display-in-email-notifications-dw-spectrum/||Pre-alarm video clips do not display images properly when sent over SMTP.||DW Spectrum® IPVMS||Enabling plain-text for SMTP notification videos||Operation is unaffected, email notification video fails; fix available.||Low|
|Apr 27, 2021||https://support.digital-watchdog.com/kb/article/715-known-issue-bios-recovery-issue-for-dw-blackjack-e-rack-x9sae1/||SuperMicro X9 motherboards with E3v1/v2 CPUs no longer allow system administrators to access BIOS||Blackjack E-Rack™ Series (DW-BJER2U, DW-BJER3U, DW-BJER4U)||BIOS error code||Operation is interrupted; fix available.||Low|
|Feb 09, 2021||https://support.digital-watchdog.com/kb/article/637-known-issue-nas-storage-becomes-unavailable-and-shows-as-invalid-storage-windows-os/||When both the DW Spectrum Server and the Samba NAS have the same workgroup name, the NAS device will show as invalid storage for DW Spectrum.||DW Spectrum® IPVMS, Blackjack® NAS Series||NAS invalid storage||Archive storage is affected; fix available.||Low|
|Feb 02, 2021||https://support.digital-watchdog.com/kb/article/628-third-party-cameras-go-offline-after-dw-spectrum-update-v4-1/||DW Spectrum experiences video loss with third-party cameras due to differing ONVIF API between the server and camera.||DW Spectrum IPVMS||Third-Party cameras fail to obtain onvif/media2 packets properly||Operation is interrupted; fix and software patch available.||Low|
|Jan 11, 2021||https://support.digital-watchdog.com/kb/article/620-known-issue-vmax-legacy-dvr-date-issue/||At the start of January 1st, 2021, the internal settings of legacy VMAX units inaccurately displayed "2020" as the year.||DW-VMAX, DW-VF, DW-VF960H, DW-VC, DW-VMAX960H, DW-VMAX480||System time inaccuracy||Time records affected; outdated/discontinued product.||Low|
|Oct 01, 2019||https://support.digital-watchdog.com/kb/article/202-known-issue-windows-will-not-allow-me-to-run-or-install-dw-spectrum/||Using DW Spectrum on Windows 10 or Windows Server 2016 systems results in a security certificate error.||DW Spectrum® IPVMS v3.2||Outdated security certificate results in error message on Win10 and WinServer2016||Critical impact; software update available.||Severe|
|Aug 24, 2019||https://support.digital-watchdog.com/kb/article/153-known-issue-windows-7-boot-issue/||DW Blackjack servers with embedded Win7 OS does not boot after Windows Monthly Rollup Update KB4512506 (August 2019).||Blackjack® servers with Windows OS||Windows KB4512506 causes OS boot issues for Win7 embedded DW Blackjack units||Critical impact; fix available.||Moderate|
|13 openings found.|