We are Here to Support you

Access all documentation for DW products. Learn about DW products. view online installation guides, manuals, tools and tips, get the latest downloads and more.

Here to Provide Support

Get help from Digital Watchdog’s Technical Support professionals. Quickly find and download information about our products, including manuals and documentation to install and get the most from your investment in video surveillance.

Support and Resources

Known Issues

Publication Date Title Summary Relevant Product(s) Subject System Impact Severity
Aug 23, 2023 DW Cloud Issue Solution

Following a recent update to the DW Cloud service, users have reported an issue where the DW Cloud Portal will not populate DW Cloud-connected systems.

DW Spectrum IPVMS, DW Cloud-connected systems DW Cloud Portal does not populate Systems

Recommended Solution: Clear the cache from your web browser, then close and re-open the browser.


Clearing cache Chrome:


Clearing cache Microsoft Edge:




Mar 21, 2023 https://support.digital-watchdog.com/kb/article/932-03-16-2023-hotfix-notes-dw-spectrum-ipvms-hotfix-v5-0-0-36529/

Some DW Spectrum Systems may experience intermittent connection loss with DW Cloud. Issue possibly related to to token bearing authorization issues, 2FA or other authentication related impediments. 

DW Spectrum IPVMS, DW Cloud-connected systems DW Spectrum Systems periodically lose connection with DW Cloud
  • Some systems may experience intermittent disconnection with DW Cloud and require administrators to re-enter their login credentials to reconnect servers with the DW Cloud service.
  • Recording management and operation is unaffected
  • Recommended Solution: Apply hotfix build 36529 as needed
May 24, 2022 https://support.digital-watchdog.com/kb/article/859-05-24-2022-technical-bulletin-dw-cloud-and-microsoft-email-verification/ DW Cloud email verifications are not being received by Microsoft-reliant email services such as Outlook, Office 365, and Hotmail.

This issue is occurring primarily between services that use AWS servers and Microsoft, but not DW Cloud specifically. use of other email services (Gmail, Yahoo, etc.) appear to be unaffected and remain functional.
DW Spectrum® IPVMS, DW Cloud-connected systems Microsoft email services (Outlook, Office365, Hotmail) are not receiving DW Cloud verification emails
  • Prevents DW Cloud verification emails from being received by Microsoft email service-reliant customers
  • Recommended solution:  Use a different email server (Gmail, Yahoo, etc.) for new DW Cloud accounts until AWS and Microsoft can address the issue
Jan 19, 2022 https://support.digital-watchdog.com/kb/article/826-01-14-2022-technical-bulletin-pathfinder-p2p-service-changes/ The Push Notification feature of DW Mobile Plus (iOS/Android) no longer works after updating NVR/DVR firmware for PathFinder 2.0 service update VMAX® A1 Plus™ Series, VMAX® IP Plus™ Series, DW Mobile Plus (iOS & Android) VMAX IP Plus & VMAX A1 Plus PathFinder 2.0 firmware update interrupts Push Notifications for DW Mobile Plus Recording management is unaffected, push notification fails Low
Dec 15, 2021 https://support.digital-watchdog.com/kb/article/822-12-15-2021-technical-bulletin-log4j-software-vulnerability-statement/ Apache Software Foundation's discovery of the Log4Shell software vulnerability with Log4j scripting framework does not affect DW product security; DW Products use JavaScript (.JS) programming, which is NOT affected by this news. DW Spectrum® IPVMS, Blackjack® Series, VMAX® A1 Plus™ Series, VMAX® IP Plus™ Series, MEGApix® IP Cameras, Compressor™ encoder Series CVE-2021-44228 notice of the Log4j zero-day exploit does not affect DW products No effect on DW Products; no fix/changes necessary.
Dec 13, 2021 https://support.digital-watchdog.com/kb/article/821-12-13-2021-technical-bulletin-log4j-java-framework-exploit-concerns/ Apache Software Foundation's discovery of the Log4Shell software vulnerability with Log4j scripting framework does not affect DW product security; DW Products use JavaScript (.JS) programming, which is NOT affected by this news. DW Spectrum® IPVMS DW Spectrum IPVMS uses JavaScript (JS) format and is unaffected by the Log4j exploit No effect on DW Products; no fix/changes necessary. Unaffected
Nov 09, 2021 https://support.digital-watchdog.com/kb/article/804-known-issue-digital-watchdog-vmax-a1-plus-rebooting/ DVR watchdog timer function experiences false-positive fault detection, locking DVR in a reboot cycle VMAX® A1 Plus Series (DW-VA1P4xT, DW-VA1P8xT, DW-VA1P16xT) System watchdog timer causes constant auto-reboot cycle; Pathfinder (P2P) issues Critical impact; firmware patch available. Severe
May 28, 2021 https://support.digital-watchdog.com/kb/article/731-known-issue-dw-spectrum-software-crashes-due-to-libeay32-dll-on-windows/ DW Spectrum crashes immediately after launching due to outdated OpenSSL file "libeay32.dll". DW Spectrum IPVMS Updating OpenSSL file Critical impact; fix available. Severe
May 27, 2021 https://support.digital-watchdog.com/kb/article/728-known-issue-pre-alarm-clips-do-not-display-in-email-notifications-dw-spectrum/ Pre-alarm video clips do not display images properly when sent over SMTP. DW Spectrum® IPVMS Enabling plain-text for SMTP notification videos Operation is unaffected, email notification video fails; fix available. Low
Apr 27, 2021 https://support.digital-watchdog.com/kb/article/715-known-issue-bios-recovery-issue-for-dw-blackjack-e-rack-x9sae1/ SuperMicro X9 motherboards with E3v1/v2 CPUs no longer allow system administrators to access BIOS Blackjack E-Rack™ Series (DW-BJER2U, DW-BJER3U, DW-BJER4U) BIOS error code Operation is interrupted; fix available. Low
Feb 09, 2021 https://support.digital-watchdog.com/kb/article/637-known-issue-nas-storage-becomes-unavailable-and-shows-as-invalid-storage-windows-os/ When both the DW Spectrum Server and the Samba NAS have the same workgroup name, the NAS device will show as invalid storage for DW Spectrum. DW Spectrum® IPVMS, Blackjack® NAS Series NAS invalid storage Archive storage is affected; fix available. Low
Feb 02, 2021 https://support.digital-watchdog.com/kb/article/628-third-party-cameras-go-offline-after-dw-spectrum-update-v4-1/ DW Spectrum experiences video loss with third-party cameras due to differing ONVIF API between the server and camera. DW Spectrum IPVMS Third-Party cameras fail to obtain onvif/media2 packets properly Operation is interrupted; fix and software patch available. Low
Jan 11, 2021 https://support.digital-watchdog.com/kb/article/620-known-issue-vmax-legacy-dvr-date-issue/ At the start of January 1st, 2021, the internal settings of legacy VMAX units inaccurately displayed "2020" as the year. DW-VMAX, DW-VF, DW-VF960H, DW-VC, DW-VMAX960H, DW-VMAX480 System time inaccuracy Time records affected; outdated/discontinued product. Low
Oct 01, 2019 https://support.digital-watchdog.com/kb/article/202-known-issue-windows-will-not-allow-me-to-run-or-install-dw-spectrum/ Using DW Spectrum on Windows 10 or Windows Server 2016 systems results in a security certificate error. DW Spectrum® IPVMS v3.2 Outdated security certificate results in error message on Win10 and WinServer2016 Critical impact; software update available. Severe
Aug 24, 2019 https://support.digital-watchdog.com/kb/article/153-known-issue-windows-7-boot-issue/ DW Blackjack servers with embedded Win7 OS does not boot after Windows Monthly Rollup Update KB4512506 (August 2019). Blackjack® servers with Windows OS Windows KB4512506 causes OS boot issues for Win7 embedded DW Blackjack units Critical impact; fix available. Moderate

Let's partner up!

Complete the form below and a DW® representative will be in touch.